Delivery Policy

Version: 1.2

Our aim is to despatch all orders placed before 15:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability, security or credit checks (where applicable). Orders placed after 15:00, at weekends or during holidays will be processed on the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should be received within 10 working days, but this may vary depending on your local courier or postal services and customs procedures.

Delivery is charged per order and calculated for mainland UK addresses only. Delivery charges vary for international orders, so please contact us first for a quote before placing an order. Orders will be shipped using signed for and trackable third-party courier services or Royal Mail.

Products are subject to availability and Silent Thrill Limited will use its reasonable endeavours to supply the products ordered by you in a timely manner. In the event that Silent Thrill Limited is unable to supply any of the ordered products, Silent Thrill Limited shall inform you of this as soon as reasonably practicable and offer an alternative of equal type, quality and value to the products you ordered. Alternatively you can request Silent Thrill Limited to refund the cost of unavailable products.

In the event that a particular product is out of stock, we will notify you within 7 days to confirm which product is out of stock. You will then be given the option to receive a refund for the out of stock product and the remainder of your order will be despatched, or exchange the out of stock product for a product that is in stock. If the out of stock product is exchanged for another product of greater value, the difference will need to be paid by you before despatch. If the out of stock product is exchanged for another product of less value, the difference will be refunded to the card or account used for payment of the same order. We will not despatch your order, including any products that are in stock, until you have confirmed if you would like a refund of the out of stock product, or exchange it for a different product that is in stock.

Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible to your delivery address. Any delay in delivery of the products shall not entitle you to terminate or cancel your order, unless agreed otherwise between you and Silent Thrill Limited.

For security reasons, international orders will only be delivered to the cardholder’s billing address. For delivery outside of the European Union, orders may be subject to import duties and taxes which are levied once your order reaches the destination country. Any additional charges for customs clearance is payable by the recipient. Customs policies vary widely from country to country, so you should contact your local customs authority for more information.

In the event that your order cannot be delivered due to your failure to pay any customs or other delivery charges, nobody present to accept delivery or refused delivery, Silent Thrill Limited shall not be liable for delivery of your order and will only refund you the price of the products ordered once the order is returned to us less any cost incurred by Silent Thrill Limited in attempting to deliver and any damaged products.

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