Return & Exchange Policy

Version: 1.2

You can return or exchange any item within 28 days of receipt for a refund, provided the item is unused, in its original packaging and in ‘as new’ condition.

Please note that in the interests of hygiene, items of a personal nature such as wetsuits, undersuits, swimsuits, towels and catheters cannot be returned, unless they have remained sealed in their original packing.

All returned goods are shipped at the customer’s risk and remain the property of the customer until received by us. Please ensure you package the goods appropriately to prevent any damage to the items or boxes. All goods will be inspected upon return only then refunds or replacements will be issued.

Please post your returned good to reach us on or before 28 days after the date of receipt. We recommend you use an insured, trackable postal service that insures you for the value of the goods you are returning. Please make a note of any tracking numbers in case they are required.

Please send all returned goods to:

Silent Thrill Limited
18 Palmer Close
Redhill
Surrey
United Kingdom

Unfortunately, return delivery costs must be incurred by the customer, except where we have made an error.

When returning goods due to incorrect sizing or where a replacement is required, it is advisable to contact us first so the replacement can be arranged before the return of the original item(s).

You will need to tell us as soon as you discover a fault or an error with your order so we can resolve the issue for you as quickly as possible and send out a replacement or cancel your order if possible.

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